It is important that you read and understand Kolarbyn Eco Lodge´s terms and conditions. As you complete your booking, you accept these terms and conditions and the booking amount will be charged to your card if you booked online, or by invoice if you booked directly through the hostel.
WHO IS RESPONSIBLE?
Responsible company is: Vindros AB that owns Kolarbyn Eco-Lodge, Hammarleden 325, 730 60 Ramnäs. Organisation number 559088-7278
WHEN IS THE GUEST’S BOOKING BINDING?
The reservation applies to both the hostel as the guest as soon as the hostel has confirmed the booking to the guest.
WHEN SHOULD YOU PAY?
If the guest book online at the website, payment is made directly on the website through the hostel booking system.
WHAT HAPPENS IF THE GUEST WANTS TO CANCEL/REBOOK?
If you have booked online you also have to cancel the booking online!
Guests can cancel verbally or in writing to the hostel by phone +46704007053 or via e-mail firstname.lastname@example.org. Please note that your cancellation is not valid until you have received written confirmation from the hostel.
TERMS AND CONDITIONS FOR
LATE CANCELLATION BECAUSE OF SICKNESS OR OTHER REASON
The guest needs to be responsible for having a travel insurance for the stay and unforeseen events
ACCOMMODATIONS (ROOMS AND BEDS)
Cancellation later than 7 days (168 hours) Kolarbyn will keep 100% of the price of the booking. If you cancel your booking earlier then 7 days you will get the full amount back.
PACKAGES, EVENTS AND ACTIVITIES
Conditions for accommodation (room and beds) and activities:
Cancellation later than 14 days (336 hours) Kolarbyn will keep 100% of the price of the booking. If you cancel your booking earlier then 14 days you will get the full amount back.
GIFT CARD, ACCOMMODATIONS, OTHER EVENTS, PACKAGES AND ACTIVITIES AT DISCOUNTED PRICES AS WELL AS CAMPAIGNS AND PROMOTIONS
Discounted reservations, bookings made at a special price and promotions are not usually able to cancel or change, this means that Kolarbyn keeps 100% of the price of the reservation regardless of when the cancellation is done.
SPECIAL BOOKING BY INVOICE OR GROUPS
Group and companies reservations, bookings made at a special price and promotions are done by special terms and conditions that can be read in the signed quote.
THE HOSTEL OBLIGATIONS AND THE GUEST RIGHTS
As an organizer, the hostel is obliged to ensure that:
• GUEST receives written confirmation of their booking.
• GUEST receive documents and other information in good time.
• GUEST informed of all significant changes concerning the guest’s booking.
• GUEST may use the room/bed from the time indicated in the confirmation at www.kolarbyn.se. Kolarbyn is not responsible for promises that third parties may have made directly to the guest and which not the hostel had been aware of. (always ask for a written confirmation).
WHAT’re GUEST OBLIGATIONS?
To book an make an agreement with the hostel, the guest must be 18 years. If you book as a group, at least two people must be 18 years of age, unless a higher age limit is specified in information about the booking. Identification is required upon arrival. The minimum age limit is a requirement for access to the accommodation. If the guest when accessing the accommodation does not meet the age limit cancellation rules apply. Guest must follow the rules and regulations which apply to accommodation, activities, etc. The guest is not allowed to have more people to stay overnight in the room or in Kolarbyn village, than that reported in the reservation. All people should be stated at the time of booking.
If complaints about annoying behaviour are reported to the hostel staff has the right to immediately evict the guest.
The guest is obliged to reimburse the facility for materials and equipment damage caused by careless behaviour.
The guest is responsible for checking your booking confirmation as soon as you receive it. Any mistakes must be reported immediately. Promises by the booking staff that are of vital importance for the guest should be noted in confirmation to be Approve.
Guests should indicate at the time of booking if any of the guests have any allergies so that the hostel can provide the right service.